Shipping & Delivery Policy
We deliver to all 16 regions of Ghana with real-time SMS tracking on every order. Read our policy to understand delivery options, fees, and estimated timelines.
Free delivery on orders GHS 30000+ · SMS tracking on every order
FREE Delivery on Orders GHS 30000 or More
Standard delivery is automatically free for qualifying orders in Accra, Tema, and select regions. No coupon needed — applied at checkout.
Delivery Options
Express Same-Day Delivery
Accra & Tema Only
Est. Time
4–6 hours (orders before 1:00 PM)
Fee
GHS 60
Order before 1:00 PM on business days
Standard Delivery
Accra & Tema
Est. Time
1–2 business days
Fee
GHS 30
Free on orders GHS 30000+
Regional Delivery
All 16 Regions of Ghana
Est. Time
3–5 business days
Fee
GHS 50
Kumasi, Takoradi, Cape Coast, Tamale & more
Free Store Pickup
Weskinah Accra Store
Est. Time
Ready within 2 hours
Fee
FREE
Select at checkout — bring your Order Number
Delivery Coverage by Region
All 16 regions of Ghana covered
Greater Accra
Own fleet / partner courier
Tema & Ashaiman
Own fleet / partner courier
Ashanti (Kumasi)
Partner courier (GH Express)
Western (Takoradi)
Partner courier
Central (Cape Coast)
Partner courier
Northern (Tamale)
Partner courier
Upper East / West
Partner courier
Eastern, Volta & Other Regions
Partner courier
Real-Time SMS Order Tracking
Every order includes real-time SMS notifications via mNotify at each stage: Order Confirmed, Being Prepared, Out for Delivery, and Delivered. You can also track your order anytime on the Track Order page using your order number (e.g. WES-10245).
Track anytime on our Track Order page.
Delivery FAQs
What happens if I miss my delivery?
If the delivery agent is unable to reach you, a second attempt will be made the next business day. After two failed attempts, the item will be held at our Accra hub for 5 business days before the order may be cancelled.
Can I change my delivery address after ordering?
Address changes are only possible before the item is dispatched. Contact us immediately on our support line. Once an item is in transit, we cannot redirect it.
Are delivery fees refunded if I return an item?
Delivery fees are non-refundable unless the return is due to a defective or incorrectly delivered item caused by Weskinah's error.
Do you deliver on weekends?
We operate Monday to Saturday. Standard and Express deliveries are available Mon–Sat. Sunday and public holiday deliveries are not guaranteed but may be arranged on request.
Delivery Delays
While we strive to meet all estimated delivery windows, Weskinah is not liable for delays caused by extreme weather, road closures, national emergencies, or courier partner disruptions. Our team will proactively contact you with updates.
Questions About Your Delivery?
Our team is available Mon–Sat, 8:30 AM–7:00 PM.